IMR652- MANAGEMENT OF BUSINESS RECORD

Business Continuity Planning Methodology Izzati Binti Mohd Ideris ( uitm.izzati@gmail.com ) Faculty of Information Management University Technology MARA, Campus Puncak Perdana UiTM Puncak Perdana Abstract This paper’s main purpose is to discuss the main methods that involved in Business Continuity Planning. Besides that, this paper explained step taken to conduct a Business Continuity Planning. This paper also presented a multi-use business continuity planning methodology. It includes business continuity planning on the organizational and departmental levels. This study is a conceptual paper from the literature review. It is hoped, this article could give some contribution to organizations in their Business Continuity plan. Keywords : Business continuity, Business Continuity planning methodology, Business Continuity Strategy Introduction Business Continuity Planning (BCP) indicates how well an organization prepares itself to survive in unexpected disasters, ...

CHALLENGES OF KEY STAKEHOLDERS IN BUSINESS ORGANIZATION Izzati Binti Mohd Ideris Masitah Binti Md Ali Nur Azni Binti Laini Siti Nor Jannah Binti Abu Hassan Faculty of Information Management Universiti Teknologi MARA, Puncak Perdana Campus Abstract   The purpose of this article is to identify the challenges that faced by the stakeholders in business. Stakeholders in the business organization are the important person and someone who has invested money into something or who has important connection with it, and therefore is affected by its success or failure. There have a challenges that stakeholder need to face in business organization. The research methodologies that have use in this article are conceptual paper and literature review. To have a good stakeholder in business organization is need come together to build a good relationship to gain insight into the market and societal environment. This is because many organizations faced with significant challenge in ...

                                          Functions of Business Record Management                                                            Nurazni Binti Laini                                               Faculty of Information Management                      ...

National Standards Policy:  ➽ National Archive of Malaysia International Standard Policy: ➽  Records Management Policy Guidance ➽ Guide 3: Record Management Policy ➽ International Council of Archives ➽ National Archives

Business Records is business information that contains all the transaction between two or more parties in the form of electronic and paper documents such as request for quotation, delivery order, receipts and many others. The records are kept for evidence and references in future. These records are created in the course of conducting a business with other parties or organizations. Records management consists of several fundamental activities that each program must undertake in order to ensure an effective program. Records must be clearly identified, organized into series, and stored in offices using file plans that document the method used to organize the records.  Business Records Management is a field of management that responsible for the efficient and systematic control of the creation, maintenance, use and disposition of business records. It is a process in managing the business records efficiently and effectively to preserve the business records and at the same tim...

FACTORS TO IMPROVE CUSTOMER SERVICE IN BUSINESS Masitah Binti Md Ali ( masitahbtmdali@gmail.com ) Faculty of Information Management University Technology MARA, Campus Puncak Perdana Abstract Nowadays, customer is the most important aspect for business continuity; there are several factors that should be considered to improve customer expectation. Customer satisfaction is important in all organization because it is a term that measures how product or services supplied by a company meet or surpass a customer expectation. The main focus of this article is about factor that could lead to improve customer service in business. The factors that been discussed in this article is feedback, customer satisfaction and training. This study is review from the other articles and websites related to the topic. The information used in this research relied on publicly available sources, such as articles and websites. Keywords : Customer service, Factor leads to customer service, Bu...